Restoring Service Quality and Trust in AI Enabled Bank Customer Service: A Case Study of Digital Transformation Misalignment. SCIENTIA MORALITAS - International Journal of Multidisciplinary Research , [S. l.], v. 11, n. 1, p. 203–215, 2026. Disponível em: https://scientiamoralitas.com/index.php/sm/article/view/409. Acesso em: 4 aug. 2026.